Does Ooni have a returns policy?

Yes we do! We can return a product that is unused, in the original packaging, and within 60 days of receipt.

To initiate a return, contact us at support.ooni.com and include:

  • Your original order number
  • The condition of your item(s)
  • The number of parcels that you would like to return
  • The reason for your return

For more information visit our Returns page.


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