Ooni
How can we help you today?
Shipping Enquiries: Our normal shipping is same day dispatch within 24 hours - our warehouses are operating as normal, but we are currently experiencing heightened demand as a lot of awesome people are looking to make great quality pizza at home! We will dispatch your orders as soon as possible and we will send a tracking link as soon as your order leaves our warehouse. Please bear with us as dispatch may take up to 3 working days from order during this period. 🍕
Customer Support Queries: our team are extremely busy at the moment - we want to give every customer the time they deserve, and get back to you as fast as we can, but please bear with us for 3 working days at this time.
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Frequently Asked Questions
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Ooni 3
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Ooni Koda
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Ooni Koda 16
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Ooni Pro
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Other Ooni Products
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Video Guides and Resources
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Delivery and Shipping
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Returns, Warranties and Spares
Recent articles
Frequently Asked Questions
Ooni 3
FAQ
Care and Maintenance
Cooking
Getting the most from Ooni 3
Setting up, extinguishing and storing Ooni 3
- How do I assemble my Ooni 3?
- How do I light my Ooni 3?
- Where can I set up my Ooni 3?
- How long does it take for Ooni 3 to heat up?
- How much fuel do I need?
What else do I need when cooking with Ooni 3?
Ooni Koda
FAQ
- Does Ooni Koda have a door?
- Does Ooni Koda have a chimney?
- Does Ooni Koda produce more smoke than your other pizza ovens because it doesn’t have a chimney? How does the smoke escape?
- Is there a flame safety device (FSD) built in to Ooni Koda?
- Can I use natural gas / butane?
Care and Maintenance
Cooking
- If I’m cooking with Ooni Koda but still want a wood-fired flavour, can I add a parcel of wood chips wrapped in aluminium foil inside the oven while I’m cooking pizzas?
- Is Ooni Koda just on or off? How do I select different temperatures?
- If I’m cooking with Ooni Koda but still want a wood-fired flavour, can I add a parcel of wood chips wrapped in aluminium foil inside the oven while I’m cooking pizzas?
- Is Ooni Koda just on or off? How do I select different temperatures?
Troubleshooting
Getting the most from Ooni Koda
Setting up, extinguishing and storing Ooni Koda
- Where should I set up my Ooni Koda?
- How do I extinguish Ooni Koda?
- How do I connect to the propane tank?
- How do I light Ooni Koda?
- What to do if flames go out?
What else do I need when cooking with Ooni Koda?
Ooni Koda 16
Ooni Pro
FAQ
- Why Ooni?
- Where can I set up my Ooni Pro?
- What kind of fuel can I use in Ooni Pro?
- How should I clean my Ooni Pro?
- How do I assemble my Ooni Pro?
Ooni Pro Care, Storage and Maintenance
Cooking
Getting the most from Ooni Pro
Setting up, fueling, extinguishing and storing Ooni Pro
- How do I assemble my Ooni Pro?
- What kind of fuel can I use in Ooni Pro?
- Can I use natural gas / butane?
- How long does it take for Ooni Pro to heat up?
- How do I light Ooni Pro using charcoal and wood?